Are you a private consumer who would like to cancel the purchase of an item or the purchase-contract for an order? Simply use this convenient online form.
How it works:
Fill out at least the fields marked as mandatory completely.
Click on "Confirm cancellation" to submit your cancellation directly to us.
Important: We will promptly confirm receipt of your cancellation via email in accordance with the current consumer protection guidelines of 2026. This confirmation serves as proof for you.